If you're experiencing difficulty installing or running any of our Interactive Guitar Clinics home study courses, please read through this support page prior to contacting us. Your question may have already been addressed here.

This FAQ Pertains to All Interactive Guitar Clinics Unless Otherwise Indicated.

Q. I downloaded the home study course ok but the setup program doesn't work right.

A. Quirky behavior by the setup program usually indicates that the file was corrupted during the download process.

Please verify the correct size of the setup file after the download as indicated below to ensure it's integrity.

A common indication of a corrupted download is that the setup process will not accept the password or asks for "disk number 2" or something similar. All you can do is download it again. (Directions are below)

To verify this, right click on the setup file and go to it's properties. The file "size" should match. You can also check through the Windows DOS prompt by typing "dir".

Powerful Modal Theory and Soloing	Windows	Macintosh
Riffs, Licks, Chops And Melodies	Windows	Macintosh
Sweep Picking And Arpeggios	Windows	Macintosh
Essential Rock Guitar Techniques	Windows	Macintosh

Perform the following steps prior to each attempt at downloading:

1. Delete the corrupted setup file from your PC.

2. Clear your web browser cache and temporary Internet files.
For Internet Explorer, go to:
TOOLS
INTERNET OPTIONS...

3. Select TEMPORARY INTERNET FILES.

4. Select DELETE FILES.

5. Check mark the box DELETE ALL OFFLINE CONTENT and click OK.

6. Click OK to close the INTERNET OPTIONS window.

7. Download the setup file again.

Q. After about 8mb of your home study course have downloaded to my computer, I get an error message stating that the server has been reset and/or the download just stops responding.

A. This is due to Internet traffic congestion. Try downloading at a different time of day. Also, if you're using a download manager, try downloading without it.
 

If you have a support question that is not addressed on this page, please send an email to Guitar@GuitarConsultant.com and I'll resolve your issue as soon as possible.

Sincerely,
Will Landrum