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Customer Support For Interactive Guitar
Clinics
If you're experiencing difficulty installing or running any of our
Interactive Guitar Clinics home study courses, please read through this support
page prior to contacting us. Your question may have already been
addressed here.
This FAQ Pertains to All Interactive Guitar Clinics Unless Otherwise
Indicated.
Q.
I downloaded the home study course ok but the setup program doesn't work right.
A. Quirky behavior by the setup program usually indicates that
the file was corrupted during the download process.
Please verify the correct size of the setup
file after the download as indicated below to ensure it's integrity.
A
common indication of a corrupted download is that the setup process will
not accept the password or asks for "disk
number 2" or something similar. All you can do is
download it again. (Directions are below)
To verify
this, right click on the setup file and go to it's properties. The file
"size" should match. You can also check through the Windows DOS prompt
by typing "dir".
| Powerful Modal Theory and Soloing |
Windows
 |
Macintosh
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| Riffs,
Licks, Chops And Melodies |
Windows
 |
Macintosh
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| Sweep
Picking And Arpeggios |
Windows
 |
Macintosh
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| Essential
Rock Guitar Techniques |
Windows
 |
Macintosh
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Perform
the following steps prior to each download attempt:
1. Delete
the corrupted setup file from your PC.
2. Clear
your web browser cache and temporary Internet files.
For Internet Explorer, go to:
TOOLS
INTERNET OPTIONS...
3. Select
TEMPORARY INTERNET FILES.
4. Select
DELETE FILES.
5. Check
mark the box DELETE ALL OFFLINE CONTENT and click OK.
6. Click
OK to close the INTERNET OPTIONS window.
7.
Download the setup file again.
Q.
After about 8mb of your home study course have downloaded to my computer, I get
an error message stating that the server has been reset and/or the
download just stops responding.
A.
This is due to Internet traffic congestion. Try downloading at a
different time of day. Also, if you're using a download manager, try downloading without it.
If you have a support question
that is not addressed on this page, please send an email to Guitar@GuitarConsultant.com and I'll resolve
your issue as soon as possible.
Sincerely,
Will Landrum
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